Welcome to Plant Urea Sales’ FAQ section! We’ve compiled answers to common questions about our premium plants, shipping policies, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our friendly customer service team at [email protected].

About Our Products

What types of plants does Plant Urea Sales specialize in?
We specialize in premium ornamental plants including flowering shrubs (like Abelia and Alcea), trees (such as Acer and Albizia), perennials (like Achillea and Aquilegia), and unique varieties (including our Alpinus x callizones hybrids). Our menu reflects our carefully curated collection for discerning gardeners.
How are your plants prepared for shipping?
Our horticultural team treats every plant with the same care we’d give our own garden. We use specialized packaging materials to ensure your plants arrive in excellent condition, ready to thrive in your landscape or garden.
Do you provide care instructions with my order?
Yes! Each shipment includes detailed care instructions specific to your plants. We want to set you up for gardening success from the moment your plants arrive.

Ordering & Account Questions

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Can I create an account to track my orders?
Currently, we process orders as guest transactions, but we’re developing an account system for future convenience. For now, you’ll receive tracking information via email after your order ships.
Do you offer wholesale pricing for landscape professionals?
Yes! We’re proud to serve landscape designers with special pricing on bulk orders. Please contact us directly at [email protected] to discuss your project needs.

Shipping & Delivery

What are my shipping options?
We offer two convenient options:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 days after processing (1-2 business days)
– Free Shipping (orders over $50 via EMS): 15-25 days after processing
Do you ship internationally?
Yes! We proudly ship worldwide (excluding some Asian countries and remote areas). International orders receive the same careful packaging and quality plants as domestic orders, though delivery times may vary slightly due to customs processing.
What should I do when my plants arrive?
We recommend unpacking your plants immediately and giving them water if needed. Follow the included care instructions to help your new plants transition smoothly to their new home.

Returns & Guarantees

What is your return policy?
We stand behind every plant we sell! If you’re not completely satisfied, we accept returns within 15 days of delivery. Please contact our customer service team to initiate a return.
What if my plants arrive damaged?
While we take every precaution in packaging, occasionally issues may occur. Contact us immediately at [email protected] with photos of the damage, and we’ll make it right—either with replacements or a refund.
Do you guarantee plant survival after planting?
While we guarantee the health of plants upon arrival, their long-term survival depends on proper planting and care in your specific environment. We’re happy to provide planting advice to give your plants the best start!

Still Have Questions?

Our gardening experts are always happy to help! Reach us at:
Email: [email protected]
Mail: 3658 Bird Spring Lane, Houston, US 77077

Happy planting from the Plant Urea Sales team!